1. About This Service
Aircon.ph is operated by Mr. Aircon Philippines, doing business as Aircon.ph. We coordinate aircon service bookings with verified technicians for installation, repair, preventive maintenance (PMS), and cleaning, along with job documentation, payment verification, and customer support across the Philippines.
Aircon.ph is a service-coordination platform. It is not a bank, payment processor, insurance company, manufacturer, or licensed contractor. The actual aircon service is performed by independent technicians on our platform.
2. User Accounts & Onboarding
- To book services, you create an account with your name, mobile number, email, a username, and a password.
- Your customer account is active immediately — no approval step and no invite code is required.
- You sign in with either your username or your mobile number, together with your password.
- If you were issued an invite code under our earlier sign-up process, it still works at sign-in.
- You are responsible for keeping your password and (where used) PIN confidential and for activity that occurs under your account.
- We may suspend or terminate accounts that violate these Terms, our community standards, or applicable law.
3. Technician Status
Technicians on our platform are independent service providers and contractors, not employees of Aircon.ph, unless explicitly engaged under a separate written employment agreement. We verify their credentials, approve their accounts, and maintain a conduct/score system that may result in suspension or removal from the platform. The service itself is performed by the technician.
4. Service Bookings
- Submitting a booking creates a service request. Aircon.ph matches it with a qualified technician based on location, service capability, and availability; customers do not browse or select technicians.
- Pricing is based on published rates and the number of AC units. Additional parts or services may be quoted via a service report you must approve before any extra work is performed.
- Both you and the technician must confirm job start and job completion through our two-way verification system.
- Job completion may require documentation or photos.
- Cancellations should be made as early as possible. Repeated no-shows may affect your account standing.
5. Payments
Payments are handled through manual, admin-side verification. Customers may submit a GCash payment reference number or proof of payment in the app. A payment is considered confirmed only after verification by Aircon.ph’s authorized admin team. Aircon.ph does not currently operate automatic online card or e-wallet checkout.
Where the booking supports a deposit/balance flow, the deposit is verified before dispatch and the balance is verified after the work is completed.
Prices and VAT. All prices shown on Aircon.ph — service rates, shop product prices, and installation fees — are quoted in Philippine Pesos and are inclusive of VAT. Prices are subject to change without prior notice and may be affected by supplier costs, stock availability, and promotions. The price that applies to your order is the one confirmed by Aircon.ph when the order is placed, not the price displayed at an earlier time. If a confirmed price changes before the work is performed or the goods are delivered, we will inform you and you may cancel without penalty for that reason.
Refunds, when approved, are issued by our admin team. Processing time depends on the originating channel: within 1 to 2 banking days.
6. Reviews & Conduct
After a completed service, you may leave a review and rating for your technician, and an optional tip that goes directly to them. Reviews should be honest, fair, and respectful. We may remove reviews that contain offensive language, false claims, or spam. Technicians are subject to a conduct-scoring system; sustained poor performance may result in suspension or removal from the platform.
7. Warranty & Exclusions
- A service warranty applies only where it is stated in the booking, invoice, or service document for that job.
- Warranty coverage does not extend to: misuse, unauthorized repair or modification, improper electrical supply, unrelated defects, hidden or undisclosed site conditions, customer-supplied defective materials, and events of force majeure.
8. Intellectual Property
All content on Aircon.ph — including text, images, design, and code — is owned by Mr. Aircon Philippines unless otherwise stated. You may reference and link to our content with proper attribution.
9. Account Deletion
You may delete your account at any time from within the app:
- Customer App: Account → Security → Delete my account.
- Technician App: Settings → I-delete ang account ko.
Once a deletion is requested, your account access is disabled and active sessions and push notification tokens are removed. A 30-day grace/restoration period may apply: during that window, you may email us to restore the account. After the grace period, identifying account data is deleted or anonymized. Certain booking, payment, audit, dispute, fraud-prevention, security, accounting, and tax records may be retained or anonymized as required or permitted by law. See our Account Deletion support page and our Privacy Policy for details.
10. Privacy
Your use of Aircon.ph is also subject to our Privacy Policy, which describes how we collect, use, retain, and disclose information about you.
11. Limitation of Liability
To the extent permitted by law, Aircon.ph and its operator shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform. While we verify technicians and operate quality controls, the service itself is performed by independent technicians.
Nothing in these Terms limits, excludes, or modifies any non-waivable right or remedy available to you under the Philippine Consumer Act (RA 7394), the Data Privacy Act of 2012 (RA 10173), or any other applicable Philippine law.
12. Governing Law & Venue
These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from or relating to these Terms or your use of Aircon.ph shall be brought before the competent courts of Antipolo City, without prejudice to your right to file a complaint with the appropriate consumer-protection or data-privacy authority (including the National Privacy Commission).
13. Changes to These Terms
We may update these Terms from time to time. We will indicate the date of the most recent update at the top of this page. Continued use of the service after an update constitutes acceptance of the updated Terms.
14. Contact
Questions about these Terms? Contact us at [email protected].